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Solaborate Privacy Policy

Respect for your privacy is coded into our DNA. Since we started Solaborate, we’ve aspired to build our Services with a set of strong privacy principles in mind.


Solaborate Privacy Policy

Solaborate provides messaging, Internet calling, and other services to users around the world. Our Privacy Policy helps explain our information (including message) practices. For example, we talk about what information we collect and how this affects you. We also explain the steps we take to protect your privacy – like building Solaborate in a way that all delivered messages aren’t stored and giving you control over who you communicate with on our Services.

When we say “Solaborate,” “our,” “we,” or “us,” we’re talking about Solaborate Inc. This Privacy Policy (“Privacy Policy”) applies to all of our apps, services, features, software, and website (together, “Services”) unless specified otherwise.

Information we collect

Solaborate receives or collects information when we operate and provide our Services, including when you install, access, or use our Services.

Information You Provide


Your Account Information. You provide your email address or social media account to create a Solaborate account. You provide us the email address book on a regular basis, including both the users of our Services and your other contacts. You confirm you are authorized to provide us such emails. You may also add other information to your account, such as a profile name, profile picture, and status message.

Your Messages. There are two ways of sending messages to Services: Encrypted and Unencrypted.If you use Encrypted messages we do not retain your messages in the ordinary course of providing our Services to you. Once your messages (including your chats, photos, videos, voice messages, files, and shared location information) are delivered, they are deleted from our servers. Your messages are stored on your own device, but if you use unencrypted messages we save them on our servers. If a message cannot be delivered immediately (for example, if you are offline), we may keep it on our servers for up to 30 days as we try to deliver it. If a message is still undelivered after 30 days, we delete it.

To improve our performance and deliver media messages more efficiently, such as when many people are sharing a popular photo or video, we may retain that content on our servers for a longer period of time. We also offer end-to-end encryption for our Services, which is off by default. End-to-end encryption means that your messages are encrypted so that neither us nor third parties are allowed to access and read them.

Your Connections. To help you organize how you communicate with others, we may create a favorites list of your contacts for you, and you can create, join, or get added to groups and broadcast lists, and such groups and lists get associated with your account information.

Customer Support. You may provide us with information related to your use of our Services, including copies of your messages, and how to contact you so we can provide you customer support. For example, you may send us an email with information relating to our app performance or other issues.

Automatically Collected Information

Usage and Log Information. We collect service-related, diagnostic, and performance information. This includes information about your activity (such as how you use our Services, how you interact with others using our Services, and the like), log files, and diagnostic, crash, website, and performance logs and reports.

Transactional Information. If you pay for our Services, we may receive information and confirmations, such as payment receipts, including from app stores or other third parties processing your payment.

Device and Connection Information. We collect device-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, browser information, IP address and device identifiers.

Cookies. We use cookies to operate and provide our Services, including to provide our Services that are web-based, improve your experiences, understand how our Services are being used, and customize our Services. For example, we use cookies to provide Solaborate app for web and desktop and other web-based services. We may also use cookies to understand which of our FAQs are most popular and to show you relevant content related to our Services. Additionally, we may use cookies to remember your choices, preferences and customize our Services for you. Learn more about how we use cookies to provide you our Services.

Status Information. We collect information about your online and status message changes on our Services, such as whether you are online (your “online status”), when you last used our Services (your “last seen status”), and when you last updated your status message.

Third-Party Information

Information Others Provide About You. We receive information other people provide us, which may include information about you. For example, when other users you know use our Services, they may provide your email from their email address book (just as you may provide theirs), or they may send you a message, send messages to groups to which you belong.

Third-Party Providers. We work with third-party providers to help us operate, provide, improve, understand, customize, support, and market our Services. For example, we work with companies to distribute our apps, provide our infrastructure, delivery, and other systems, supply map and places information, process payments, help us understand how people use our Services, and market our Services. These providers may give us information about you in certain circumstances; for example, app stores may provide us reports to help us diagnose and fix service issues.

Third-Party Services. We allow you to use our Services in connection with third-party services. If you use our Services with such third-party services, we may receive information about you from them. For example, if you use the Solaborate share button on a blog to share a news blog with your Solaborate contacts or groups on our Services, please note that when you use third-party services, their own terms and privacy policies will govern your use of those services.

How We Use Information

We use all the information we have to help us operate, provide, improve, understand, customize, support, and market our Services.

Our Services. We operate and provide our Services, including providing customer support, and improving, fixing, and customizing our Services. We understand how people use our Services, and analyze and use the information we have to evaluate and improve our Services, research, develop, and test new services and features, and conduct troubleshooting activities. We also use your information to respond to you when you contact us. We use cookies to operate, provide, improve, understand, and customize our Services.

Safety and Security. We verify accounts and activity, and promote safety and security on and off our Services, such as by investigating suspicious activity or violations of our Terms, and to ensure our Services are being used legally.

No Third-Party Banner Ads. We do not allow third-party banner ads on Solaborate. We have no intention to introduce them, but if we ever do, we will update this policy.

Information You And We Share

You share your information as you use and communicate through our Services, and we share your information to help us operate, provide, improve, understand, customize, support, and market our Services.

Account Information. Your phone number, profile name and photo, online status and status message, last seen status, and receipts, may be available to anyone who uses our Services, although you can configure your Services settings to manage certain information available to other users.

Your Contacts and Others. Users with whom you communicate may store or reshare your information (including your email addresses or messages) with others on and off our Services. You can use your Services settings and the block feature in our Services to manage the users of our Services with whom you communicate and certain information you share.

Third-Party Providers. We work with third-party providers to help us operate, provide, improve, understand, customize, support, and market our Services. When we share information with third-party providers, we require them to use your information in accordance with our instructions and terms or with express permission from you.

Assignment, Change Of Control, And Transfer

All of our rights and obligations under our Privacy Policy are freely assignable by us to any of our affiliates, in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise, and we may transfer your information to any of our affiliates, successor entities, or new owner.

Managing Your Information

If you would like to manage, change, limit, or delete your information, we allow you to do that through the following tools:

Services Settings. You can change your Services settings to manage certain information available to other users. You can manage your contacts, groups, and broadcast lists, or use our block feature to manage the users with whom you communicate.

Changing Your Mobile Email Address, Profile Name and Picture, and Status Message.You can change your email address using our in-app change email address feature or use the same feature on web app. You can also change your profile name, profile picture, and status message at any time.

Deactivating Your Solaborate Account. You may deactivate your Solaborate account at any time using our in-app deactivate my account feature or web app. Be mindful that if you only delete our Services from your device without using our in-app deactivate my account feature, your information may be stored with us for a longer period. Please remember that when you deactivate your account, it does not affect the information other users have relating to you, such as their copy of the messages you sent them.
Deactivating your account does not fully delete it. When you deactivate your account, Solaborate saves all of your settings, photos, and information in case you decide to reactivate your account. Your information isn't gone—it's just hidden. However, it is possible to delete your account permanently with no option for recovery.

Deleting Your Solaborate Account. You can delete your Solaborate account by requesting it to our customer support. If you delete you account there is no way back. It may take up to 90 days to delete data stored in backup systems. Your information isn't accessible on Solaborate during this time.

Law And Protection

We may collect, use, preserve, and share your information if we have a good-faith belief that it is reasonably necessary to: (a) respond pursuant to applicable law or regulations, to legal process, or to government requests; (b) enforce our Terms and any other applicable terms and policies, including for investigations of potential violations; (c) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our users, Solaborate, or others.

Our Global Operations

You agree to our information practices, including the collection, use, processing, and sharing of your information as described in this Privacy Policy, as well as the transfer and processing of your information to the United States and other countries globally where we have or use facilities, service providers, or partners, regardless of where you use our Services. You acknowledge that the laws, regulations, and standards of the country in which your information is stored or processed may be different from those of your own country.

Updates To Our Policy

We may amend or update our Privacy Policy. We will provide you notice of amendments to this Privacy Policy, as appropriate, and update the “Last Modified” date at the top of this Privacy Policy. Your continued use of our Services confirms your acceptance of our Privacy Policy, as amended. If you do not agree to our Privacy Policy, as amended, you must stop using our Services. Please review our Privacy Policy from time to time.

Contact Us

If you have questions about our Privacy Policy, please contact us.
Solaborate LLC
Privacy Policy
8300 Utica Ave #283, Rancho Cucamonga
Los Angeles, California, 91730,
United States of America

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